General information
Hairlust ApS
Strandgade 4B, 1.
1401 København K, Denmark
Danish company registration number (CVR): 38076582
VAT number: DK38076582
When you make a purchase from the website www.hairlust.com, you are dealing with the company Hairlust ApS.
Hairlust is a company that sells haircare products, dietary supplements for hair, brushes, and accessories as well as other hair care products for both men and women. You can read much more about our product line on our website www.hairlust.com.
These Terms and Conditions apply to all consumer purchases carried out via www.hairlust.com. (Terms and Conditions for B2B sales differ from these - please contact Hairlust on info@hairlust.com if you wish to hear more about our B2B offers).
1. Submission of orders
1.1 Conditions for submitting an order
You must be 15 years or older to purchase products via our website. If you wish to create a subscription with Hairlust (see section 5), you must be 18 years or older.
When you place an order via our website, the system will automatically send you an order confirmation by email with a list of the products you have ordered and an order number. This order confirmation confirms that we have received your order. A binding agreement is only concluded once your order has been accepted and dispatched by Hairlust ApS.
1.2 What do I do if I have entered incorrect contact information?
If you have entered incorrect or insufficient contact information when placing your order, or if you have provided an incorrect delivery address, we encourage you to contact us as soon as possible at info@hairlust.com so that the mistake can be corrected before shipment.
If incorrect or insufficient information provided by you results in failed delivery or return of the parcel, Hairlust reserves the right to charge reasonable costs for reshipment or return handling.
2. Payment
On our website www.hairlust.com we accept the following means of payment: Klarna, PayPal, Apple Pay and the following payment cards: VISA, MasterCard or Eurocard. You can also pay by electronic gift vouchers purchased on the webshop.
Gift vouchers cannot be used in combination with discount codes and you can only use one gift voucher per order. You cannot combine two or more discount codes for the same purchase. Discount codes are not valid for the purchase of subscription products.
Amounts are shown in different currencies depending on your choice or location and are inclusive of VAT.
Payment is not captured immediately after you enter your payment information. The payment will only be authorised or reserved. We do not capture the payment until the order has been approved, packaged and dispatched.
Payments made on the webshop are carried out via an encrypted server on a third-party payment gateway. Please see our privacy policy for more information about our processing of your payment data.
In order to offer you Klarna’s payment methods, we may share your personal data in the form of contact and order details with Klarna so that Klarna can assess whether you qualify for their payment methods and tailor those methods for you. Your personal data is processed in accordance with Klarna’s privacy notice: https://www.klarna.com/international/privacy-policy/
3. Delivery
3.1 Who delivers your parcel?
The available delivery options will appear when the address is entered correctly in the checkout. We offer delivery by e.g. DHL, CoolEurope, Posti, DAO and PostNord depending on the country. Delivery times and costs depend on the delivery address and will be shown before you complete your purchase.
Please note that carriers may redirect the parcel to another nearby parcel shop if the selected parcel shop is full, closed or otherwise unavailable.
3.2 Delivery times
Hairlust ApS processes orders daily and your parcel is usually shipped the same day if you order before 14:00. Delivery times depend on the delivery method and carrier selected.
Delivery times are indicative and may vary, especially during peak periods.
If you have ordered more than one product, your order will generally be shipped in one parcel. Therefore, the product with the longest delivery time determines the delivery time for the entire order.
Please note that certain products (e.g. pre-orders) may have longer delivery times. The expected delivery date will be shown on the product page. Please note that the indicated delivery date is estimated and may change.
3.3 Risk and delivery
The risk of loss of or damage to the goods passes to you when you, or a third party designated by you, take physical possession of the goods.
3.4 Taxes and duties relating to delivery to other countries
If orders are made from outside Denmark and the EU, import taxes and duties may be incurred upon arrival at the destination. Hairlust ApS is not responsible for these costs. You are advised to contact your local customs office for more information.
4. Purchase of pre-order products
A product may sell out, e.g. due to high demand or in connection with a campaign. In some cases, we will be able to offer customers to pre-order the product for a period of up to approx. 2 weeks prior to the product being back in stock. This will allow these customers to be first in line for the product as soon as it is back in stock.
If a product is available for pre-order, the product photo in the webshop will be clearly labelled as such. The expected shipping or delivery date will also appear here.
Pre-order purchases are binding in the same way as other product purchases on the webshop (however, please see below for information regarding cancellation and changes to pre-ordered products).
If you have made a pre-order product purchase, your order will not be shipped until the product is back in stock. This means that you will receive your order confirmation as soon as you have placed the order, but the money will not be withdrawn from your account until the product is back in stock and your order is ready for packaging and shipment. You will receive information by email when your order is shipped. This email will also include tracking information for the parcel which will enable you to track its delivery progress.
If you wish to cancel the purchase of a pre-ordered product or make changes to your order, please contact info@hairlust.com as soon as possible before the order is shipped and we will do our best to assist you as quickly as possible.
5. Subscription to Hairlust
5.1 About subscription purchases
Hairlust offers you the possibility of receiving a selection of products regularly and automatically by subscribing to such products without any subscription charge. Additionally, you get a 20% fixed discount on your subscription products. Subscription purchases are always voluntary and require that you actively select them. The standard purchase setting is for one-time purchases and the subscription is therefore an extra service we offer. It is also possible to combine subscription purchases and non-subscription purchases in one order.
Subscription advantages
- Always 20% discount on products purchased on subscription
- Automatic and continuous delivery of your subscription products to ensure that you never run out
- No minimum contract period so you can always cancel the subscription
- No unforeseen invoices
- Easy self-service if you wish to make changes to your subscription
How to make subscription purchases
- Find the products you wish to subscribe to (products available for subscription will appear from the website)
- Select how often you wish to receive the products
- Add the products to your basket and pay for your purchases
5.2 The subscription
When you request subscription delivery for your products, you select how often you wish to receive the product(s) by choosing between the available intervals. Hairlust will send the products to your selected delivery location at the intervals and by the delivery method selected by you. This applies until you either cancel or change your subscription for each product.
Your subscription renews automatically at the selected interval unless cancelled.
5.3 To be a subscriber
When you first create a subscription by selecting to subscribe for products you purchase via our webshop, you will be registered as a Hairlust subscriber. This means that we save your preferred delivery method and your payment details in your profile. If you subscribe to more than one product, the same payment card and delivery address is used for all products. You can always change the payment card and delivery address under your profile. Please also see section 5.6 about subscription payments.
5.4 Cancellation and changes
You can change or cancel your subscription to one or more of the subscription products. Cancellation must be made no later than 48 hours before the next scheduled shipment.
Cancellation does not affect orders that have already been processed or dispatched.
You can make changes and cancellations under “subscription” on your profile or by contacting our customer services. Please allow up to 2 days’ turnaround for your email to customer services.
We will confirm your cancellation without undue delay.
5.5 Subscription discount, pricing and discount codes
You will receive a fixed discount of 20% off the regular price of the products you choose to subscribe for. The exact discount will appear on the product page. When you set up a subscription for a product, you may find there is a discount code or other campaign offer for the product you wish to subscribe for. These discount codes do not apply to subscription products.
5.6 Automatic payment of subscriptions
When you create a subscription with Hairlust, you accept and provide your consent that payment for the subscription products will be automatically withdrawn from your payment card.
By subscribing, you explicitly agree to recurring payments at the selected interval.
This withdrawal will automatically be made for every delivery following your first purchase at which you select a subscription for the requested products. We will not withdraw the amount before your products are dispatched and you will receive an email with relevant information prior to each delivery.
5.7 Subscribing does not cost extra
You will not receive additional invoices and no extra fees will be added; you only pay for what you get. In addition to this, you get a 20% fixed discount on the purchase of subscription products via our webshop. We look forward to making your everyday life easier.
Please note, however, that you cannot use discount codes when purchasing subscription products. Please also see section 5.5.
5.8 Right of withdrawal
The right of withdrawal applies to the first delivery of a subscription in accordance with section 6 of these Terms and Conditions.
5.9 Confirmation and reminders
After subscribing, you will receive a confirmation email including your subscription details and instructions on how to cancel.
You will also receive an email prior to each renewal or delivery, including information about the upcoming charge and instructions on how to cancel your subscription.
6. Cancellation right, replacement and return
6.1 Cancellation conditions
You have a 14-day right of withdrawal when you purchase products online from Hairlust ApS.
The withdrawal period expires 14 days after the day on which you, or a third party designated by you, receive the goods.
To exercise your right of withdrawal, you must inform us of your decision by a clear statement by email to info@hairlust.com
To meet the deadline, it is sufficient that you send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
If you withdraw from this contract, we will reimburse all payments received from you, including standard delivery costs (excluding any additional costs if you chose a more expensive delivery option), without undue delay and in any event not later than 14 days from the day on which we are informed of your decision.
We may withhold reimbursement until we have received the goods back.
The refund will be made using the same payment method as used for the purchase, unless otherwise agreed.
You must return the goods without undue delay and no later than 14 days from the day on which you informed us of your withdrawal.
The goods must be returned to:
Hairlust ApS
Strandgade 4B, 1.
1401 København K, Denmark
You bear the direct costs of returning the goods.
If a parcel is returned to us due to circumstances attributable to you (e.g. uncollected parcel or incorrect delivery information), we reserve the right to charge reasonable costs corresponding to the actual expenses incurred.
Depending on the carrier and destination, these costs may amount to up to €40 for express deliveries and €14.95 for standard deliveries.
If you wish to have the parcel re-delivered, please contact our customer service.
Replacement
If you wish to replace a product, please contact us within 14 days of receipt. Replacement is handled as a new purchase, and any price difference will be settled accordingly.
6.2 Condition of return products
You are only liable for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.
If the value of the goods has been reduced as a result of such handling, we may reduce the refund accordingly based on the diminished value.
Please ensure that the product is returned securely packaged. You are responsible for any damage during return transport.
6.3 Cancellation rights for gift vouchers
Gift vouchers purchased via our website are issued electronically and are valid for 2 years.
You may withdraw from the purchase of a gift voucher within 14 days, unless the voucher has already been used.
6.4 Repayment
Refunds will be processed without undue delay and no later than 14 days after we have been informed of your decision to withdraw, subject to the conditions stated above.
Please note that it may take a few banking days for the amount to appear in your account depending on your payment provider.
6.5 Exceptions to the right of withdrawal
The right of withdrawal does not apply to:
- sealed goods which are not suitable for return due to health protection or hygiene reasons, if the seal has been broken after delivery
- goods which are liable to deteriorate or expire rapidly
6.6 Extended right of withdrawal during Christmas
We offer an extended right of withdrawal for orders placed between November 20 and December 24.
For such orders, the withdrawal period expires on January 31.
All other terms and conditions relating to the right of withdrawal, as set out in section 6, apply.
6.7 Standard withdrawal form
(Complete and return this form only if you wish to withdraw from the contract)
To: Hairlust ApS, Strandgade 4B, 1., 1401 København K, Denmark
Email: info@hairlust.com
You may submit this form by email or by post.
I hereby give notice that I withdraw from my contract of sale of the following goods:
Ordered on / received on:
Name of consumer:
Address of consumer:
Signature (only if submitted on paper):
Date:
7. Right of complaint
7.1 Conditions
The provisions of the Danish Sale of Goods Act regarding defects and the right to complain apply to product purchases made on www.hairlust.com.
Under the Danish Sale of Goods Act you have 2 years’ right of complaint from the receipt of the product.
Please remember to file a complaint within a reasonable time after discovering the defect. If you complain within two months after discovering the defect, the complaint will always be considered timely.
If your complaint is justified, the product can either be repaired, replaced, or you may receive a price reduction or a refund, depending on the specific situation.
Please note that we do not offer a satisfaction guarantee. The fact that you do not like the smell, taste or other subjective characteristics of a product does not in itself constitute a defect covered by the right of complaint.
This does not affect your statutory rights under applicable consumer protection law. A product will only be considered defective if it does not conform to the contract or applicable legislation.
7.2 How do I complain?
If you wish to complain about a product, please contact info@hairlust.com. Please include your order number, a description of the issue, and preferably photos of the product.
Based on your complaint, we will inform you how to proceed, including whether the product should be returned.
If your complaint is approved and the product must be returned, we will refund reasonable and documented return costs.
If the product needs to be examined further, you may be asked to return it at your own expense. If the complaint is subsequently approved, reasonable return costs will be refunded.
If your complaint is not approved, the product will be returned to you and you will bear the delivery costs.
The product must be carefully packaged and returned to the following address:
Hairlust ApS
Strandgade 4B, 1.
1401 København K, Denmark
8. Right to complain to the consumer authorities
If you wish to complain about your purchase, please contact info@hairlust.com first so we can try to find a solution.
You may also submit a complaint to:
Nævnenes Hus
Toldboden 2
8800 Viborg
https://www.naevneneshus.dk
If you are a consumer residing in another EU country, you may use the EU Commission’s complaint portal:
https://ec.europa.eu/consumers/odr
9. Processing of your personal data
When you use our website and make a purchase, we process your personal data. Please see our privacy policy here: Privacy Policy
10. Changes to these Terms and Conditions
We reserve the right to update these Terms and Conditions in accordance with applicable law.
